Assessor Resource
AVII2008B
Provide assistance to transit and arriving passengers
Assessment tool
Version 1.0
Issue Date: May 2024
Work must be carried out in accordance with workplace procedures and the relevant regulatory requirements of the Civil Aviation Authority.
Use for ADF Aviation is to be in accordance with relevant Defence Orders and Instructions and applicable CASA compliance.
Work is performed under some supervision usually within a team environment.
Work involves the application of customer service principles and procedures, regulations, safety codes and protocols to the provision of assistance to transit and arriving passengers on commercial aircraft flights across a variety of operational contexts within the Australian aviation industry.
This unit involves the skills and knowledge required to provide assistance to transit and arriving passengers, including greeting passengers, checking in passengers using either manual or computerised processes and checking in both cabin and hold baggage. It also includes the skills and knowledge required to respond to problems during check-in, process check-in records, issue boarding passes and direct passengers to the security gate. Licensing, legislative, regulatory or certification requirements are applicable to this unit.
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